Thousands of frustrated customers have been unable to contact TUI’s customer service staff to claim a refund, or make amendments to their booking, if their trip has been cancelled. Tried calling only to be told I just have to wait. 110 of the best Christmas jokes and funniest festive one-liners, Map of areas in all tiers of England's new restrictions - and how to check your area, When the Covid tiers will be reviewed ahead of Christmas, When the next tier announcement will be, and how tiers could change before Christmas, How the Covid tiers could change before Christmas, and the areas at risk of moving up, Sailings on Marella Discovery 2 up to 30 April 2021, Sailings on Marella Dream up to 4 May 2021, Marella Discovery sailings in December 2020 and January 2021, Marella Explorer 2 sailings between 5 May 2021 to 20 October 2021. “We really look forward to taking people on holiday again as soon as we’re able to.”. Despite the new online holiday refund form trying to make things easier, it seems the … The airline has now issued an apology to customers over the delays. “We recognise the situation around travel this summer remains unclear and there’s still a lot of uncertainty around when we will all be able to travel again, and some customers may not wish to pay a final balance with so many unknowns. Holidaymakers whose travel plans have been affected by the outbreak have been met with delays and refusals in getting their money back, with many firms offering automatic credit notes or vouchers instead. Once you have received a refund credit code, you can apply for a cash refund online. Press here for a refund request form: https://www.tui.co.uk/destinations/contact-us/refund-request-form They add: “If you’re unable to accept a refund credit and you have already received your refund credit code, please use our refund request form to apply for a cash refund… This deadline has been a huge challenge for travel companies across the board and even though Tui is a company of Herculean proportions, the financial strains caused by the COVID-19 pandemic has affected them too and they too, have been unable to … This code will be emailed to you if your holiday has been cancelled. You will now be able to claim a refund online. The airline has also provided the option to rebook a holiday with 20 per cent discount, or a “credit” option to book at a later date. If you don't want to accept a refund credit for your holiday, you can apply for a cash refund via TUI's online form. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. Previously, TUI holidaymakers affected were offered the option of a cash refund or the choice of an alternative holiday of the same cash amount to another destination. Unfortunately, we can’t process your form if you have not entered your Refund Credit code details. nottinghampost Load mobile navigation. “We recognise the situation around travel this summer remains unclear and there’s still a lot of uncertainty around when we will all be able to travel again, and some customers may not wish to pay a final balance with so many unknowns. But customers who have booked with TUI can now apply for a cash refund for cancelled holidays. A Tui spokesperson replies: Our contact centre is exceptionally busy at this time. By completing the form below, you will miss out on the offer of 125% Future Cruise Credit and will instead receive a 100% refund. 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